Bonus rules

Why a no deposit bonus is not credited, and what to write to the chat

The code went in, the form said accepted, and the balance says zero. Seven reasons explain why a no deposit bonus is not credited in nearly every case we have handled, most of them fixable in a minute, one of them not fixable at all. Here they are in the order to check.

Written by Checked by GnomVRN

An empty bonus balance and a question mark on a phone screen on a navy grid

Reasons one to three: the field, the label and the link

The field was not where you looked

Vavada Casino is the brand behind most of the mail we get on this subject: the promo code field is in the profile under bonuses, not on the registration form, and a reader who registers without finding it has an account with no code attached. The fix is the same tab: open the profile, then bonuses, paste GET100, apply. If the account has already claimed or activated another bonus, the field may refuse the code, and that is the moment to ask the chat rather than to open a second account.

The label belongs to another partner, or to last year

A casino runs one offer per partner, and a code from another site selects that partner's offer on that partner's link. Cat Casino has at least three live codes from three sources; typing one on an account opened through another link is refused or credits a different offer. Old labels fail the same way: the codes our own older pages printed for Izzi Casino, Rox Casino and Lex Casino were replaced by the network, and the current label is the one on the card, typed into the form this month.

The account was opened outside the partner link

The code and the link are read as a pair. An account registered from a search result or a bookmark, with the code typed afterwards, can be accepted on the form and credited nothing, because the casino cannot attach a partner offer to an account no partner sent. The chat can sometimes repair this if the account is new; the honest fix is to open the casino from the button on the card before registering.

Reasons four and five: closed for your country, or waiting on a step

The promotion is closed to the country on the form

A brand can accept the account and refuse the spins. Rox Casino lists its 100 free spins for Russia, Kazakhstan and Ukraine only, while sister brands from the same family list the identical offer for Poland, Germany, Austria and the Baltics. Player reports say Starda Casino keeps its promotions closed to Polish accounts even though the account opens with a zloty balance and a Polish interface. Bitstarz Casino excludes Germany, Norway, Finland, Austria, Croatia and Slovenia from its 20 free spins on registration while accepting accounts from those countries. Nothing on the form warns you; the bonus terms do, and the card says where we know of a lock.

Verification or a subscription is still pending

Weiss Casino credits its token bonus only after e-mail or phone verification. Bitstarz Casino routes its spins through e-mail verification and then its Telegram channel. Rox Casino ties its codes to a subscription to the casino's own Telegram channel, and codes for Auf Casino seen elsewhere carry the same condition. A code accepted on the form and a bonus still waiting on a step look identical from the balance; the bonus terms name the step, and the chat will tell you which one is open.

Tip

Check the spam folder before the chat. The verification message that unlocks the bonus is the one most often filtered, and support cannot see that it was.

Reasons six and seven: the spins are on another slot, or it is another offer

The spins are waiting on the slot the terms name

Free spins are attached to a game, and most lobbies show them only inside that game. The 100 free spins at Vavada Casino sit on The Dog House; the 100 free spins at Fresh Casino sit on Doors of Fresh, a title with the casino's own name that is easy to miss in the lobby. Cat Casino and Kent Casino let the player pick from a preset list, and the spins appear only after the pick. Open the game the card names, look for the free spins counter above the reels, and spin once; if the counter is empty there, move to the next reason.

It was a different offer all along

1xSlots Casino advertises a hundred free spins on The Dog House with no wagering, and readers reasonably read that as a no deposit offer. It is credited only after the first-deposit bonus has been fully wagered; the no deposit card for the brand is a separate offer under our code, and even that one is contested between sources and listed for a short set of countries. Bitstarz Casino pays its welcome spins in daily batches over eight days, and most brands tie welcome spins to the deposit the same way. A bonus that did not arrive is sometimes a bonus that was never the one on the card.

What to write to the chat, and when to stop

  1. Give the code, the time and the screenshot

    The label from the card, the moment you applied it, and the field with the code in it. Support can see the account history; the screenshot proves what you typed.

  2. Ask which step is open

    Verification, subscription, country, link or slot. A clear answer tells you whether the bonus is coming or gone; a vague one is a reason to ask for the clause.

  3. Ask for the bonus to be attached by hand if the account is new

    It works at some brands when no other bonus is active and the code was ours. It does not work for a second account, and asking for it on one is how the first gets closed.

  4. Stop when the answer is the country

    A promotion closed to your country is not going to open. Pick a card whose country line is clean rather than a workaround that voids the win at verification.

Apply it

Three codes that were credited on our own accounts this month

Our top brands by score, each with the field screenshotted and the terms read before the card was printed.

Keep reading

Quick answers

The code was accepted but no spins appeared. Why

Usually the spins are waiting on the slot the terms name and show only when that game is opened. If the game is open and the counter is empty, verification of e-mail or phone may still be pending, or the promotion is closed to the country on your form.

The casino says the code is invalid. What now

Check the field first: Vavada Casino takes the code in the profile, not on the form. Then check the label: our card shows the current code, and older codes for the same brand are refused. If both match, the account was probably opened outside the partner link.

Can support add the bonus by hand

Sometimes, if the account is new, no other bonus is active and the code was ours. Ask in the chat with the code, the time you applied it and a screenshot of the field; ask for the clause if they refuse, so you know whether to try elsewhere.

Last updated - Checked by: GnomVRN