Contact us
Contact us: how to reach the editorial team
One email address, read by the two people who write and check the pages. Corrections get the fastest reply; partnership requests get the shortest.
Editorial mailbox
Email: smartseokings@gmail.com
Location: Malta
No phone line, no contact form and no chat widget. Email is the only channel, and the people reading it are the author and the editor named on the editorial team page.
Write in English or Polish. A subject line that names the casino and the page helps us find the right file before we open the message.
Good reasons to write
What is worth writing about
- A correction. A page says one thing and the casino's terms say another. Send the clause or a screenshot with the date. We check it against the source the same way we checked the original, and the page is edited, not argued with.
- A code that did not credit. Name the casino, the code, the date and the country you registered from. We retype it and update the card if it fails. The guide on why a bonus is not credited lists the usual causes before you write.
- A cashier that changed. A method that disappeared, a limit that moved, a currency that was added. Cashier facts age fastest, and a reader who sees the deposit page from a Polish bank sees it before we do.
- A question the pages do not answer. If the guides and the review leave your question open, ask it. When the same question arrives twice, it becomes a section on the page.
- A partnership. Read the cooperation page first, then write with the brand name, the markets and the affiliate contact. We reply with the same conditions for everyone.
Limits
What we cannot do, said plainly
We do not mediate complaints. A reader sometimes writes hoping we will make a casino pay a withdrawal, reopen an account or return a voided bonus. We cannot, and we do not promise to try. We are not a party to your contract with the casino and we have no standing with its regulator.
What we can offer is the map: which clause the casino will quote, which document the KYC desk will ask for next, and where the regulator's complaint form lives. The guides on a blocked account and KYC verification hold that map, and the review of the casino says how its support behaved when we tested it.
One request
Tell us the outcome after you have written to the casino and, if it came to it, the regulator. Reader reports are read against the support mark on the next recheck of that brand.
Format
How to write so the reply is useful
Four things in the message save a round trip: the casino name in one form, the page address on this site, the date of what happened, and a screenshot rather than a description. Personal data beyond that is not needed. Do not send passwords, card numbers, document scans or account credentials; we do not ask for them and we delete them if they arrive.
Replies come from the same address. There is no ticket system and no auto-reply, so a silence of a few days means the message is in the queue, not lost. Corrections jump the queue, because a wrong figure on a live page costs readers more than a late answer costs you.
Anything about how the site stores what you send is on the privacy policy.
Quick answers
Can you get my withdrawal released or my account unblocked
No. We hold no account at the casino on your behalf and no seat at its regulator, so we cannot make a casino pay or reopen an account. What we can do is point you to the clause the casino will quote, and the guide on a blocked account lists the steps and the regulator to write to. Send us the outcome; it feeds the support mark.
A promo code from your page was not credited, what now
Write with the casino, the code, the date you registered and a screenshot of the form or the bonus page. We retype the code the same day; if it fails for us too, the card is updated and the bonus page says so. Most failures are a country the casino turns away or a second account, and the guide on a bonus not credited covers both.
Do you answer partnership requests through this address
Yes, the same mailbox. Read the cooperation page first: it says what a partner gets, a tracked link and a code on the brand pages, and what it never gets, which is any change to the score, the restricted-country line or the wagering figures. A request that asks for those gets a short reply.