Player protection
Responsible gambling: find help and restrict access
If gambling is affecting your money, time or relationships, you can seek support and take a break. Choose a help service for your location, or use your casino's account controls to restrict access. You do not need to finish reading before asking for help.
Choose a help service for your location
Poland: KCPU
KCPU lists a behavioural-addictions helpline on 801 889 880, open daily 17:00-22:00. The cost of the call depends on your telephone tariff.
Its official website also has an interactive map of support facilities. The listing gives a domestic number; do not assume it is reachable from another country.
International: Gambling Therapy
Gordon Moody's Gambling Therapy provides text-based emotional and practical support to people affected by gambling worldwide, including friends and family.
Advisers use a combination of languages and translation tools. They can also help you look for local support. This does not promise that a native speaker of your language will be available.
UK: GamCare
The National Gambling Helpline is 0808 8020 133, available 24 hours a day, seven days a week. GamCare also offers live chat.
Its separate Money Guidance Service is for people living in England, Wales or Scotland, including people affected by someone else's gambling. Ask GamCare about a referral; this service does not provide debt advice.
Use the services' own pages for contact options and opening information. The Polish listing does not name a time zone. The UK telephone number is a UK support route; overseas reachability and international call charges can differ.
Notice what gambling is displacing
GamCare identifies these patterns as signs of gambling harm. They are prompts to reflect and seek support, without assigning yourself a score or diagnosis.
Thinking about the next bet
Gambling occupies your thoughts during work or time with family and friends. Planning bets becomes difficult to put aside.
Stepping away from ordinary life
You avoid social plans, hobbies or responsibilities so that you can gamble. Time that used to belong to other activities disappears.
Using gambling to escape
You turn to gambling to cope with difficult feelings or situations. The reason for playing becomes relief from something else in your life.
Trying to win back losses
You keep gambling because you want to recover money already lost. Chasing losses is a reason to stop and ask for help.
Hiding money or time spent
You conceal how much you gamble, lie about the time involved or need money for bills after gambling. These are relevant concerns even when nobody else has noticed.
If you are worried about another person, GamCare also describes withdrawal from usual activities, mood changes, sleep problems, money difficulties and secrecy. You can contact Gambling Therapy or the appropriate local service for support yourself.
Protect essential spending before choosing a limit
Write down what has gone out
GamCare's money guidance starts with understanding and tracking spending. Look at gambling payments alongside the rest of your outgoings, rather than judging affordability from the balance in a casino account.
Keep essential household expenses in view. Gambling should not be used to solve financial difficulties or replace income.
Choose a restriction you can keep
A complete break is one of GamCare's options for taking control. Money limits provide different restrictions, but a chosen amount cannot guarantee that gambling will be harmless.
If keeping to a limit feels difficult, use a break or self-exclusion and contact a support service. Raising a limit to recover a loss defeats its purpose.
Deposit, loss and wager limits count different things
Stake.com's published controls illustrate the distinction. The amount paid into an account, the amount lost and the total amount bet are separate measures. Choose the control by what you need it to restrict.
- Deposit limit: money entering the account
Stake's local-currency deposit option is daily. Setting or decreasing the limit takes effect immediately; increasing or removing it has a 24-hour cooling-off period.
A deposit limit is not a ceiling on losses from money already in the account. Stake treats crypto deposits over the limit differently: the excess enters a withholding balance, and an amount equal to the limit is released when the daily limit resets.
- Loss limit: the amount lost over a period
Stake lists daily, weekly and monthly loss limits. Setting a limit or lowering an existing one is immediate; an increase has a 24-hour cooling-off period.
The help document does not define a complete net-loss calculation. Do not substitute a deposit amount or total stakes when checking the loss figure shown in your account.
- Wager limit: the total amount bet
Stake lists daily, weekly and monthly wager limits. Setting or decreasing one is immediate; an increase takes effect after a 24-hour cooling-off period.
This restricts the amount staked over the chosen period. It measures a different activity from putting money into the account or recording a loss.
Set the type, amount and period together
- For Stake's loss or wager controls, open Responsible Gambling in your existing account.
- Choose Gambling Limits, then the limit type, amount and period.
- Select Add Limit to save the selection.
Open Stake's gambling-limit instructions
The cooling-off clocks concern changes to those limits. They do not describe a withdrawal deadline or a universal session timer.
Plan time away and choose an account break
Give the time another purpose
GamCare suggests replacing time spent gambling with ordinary activities such as walking, sport, gardening or planned time with friends and family.
Start with a manageable plan for the next day, then add another activity when ready. A personal goal can be time away from gambling or saving money for something else. Plans differ; filling every hour is unnecessary.
This is practical time planning. There is no universal number of minutes that makes a gambling session safe, and these examples do not establish an adjustable session reminder or automatic logout.
Stake: a fixed Break In Play
Stake lists 1 day (24 hours), 2 days, 1 week or 1 month. Once the break is applied and takes effect, further account activity is blocked.
Its published route is Stake Smart > Self Exclusion > Request Break in Play, followed by confirmation of the period. The document does not give an immediate activation promise.
The account automatically reopens when the chosen break ends. If you need an ongoing account restriction, consider the scope of full self-exclusion before choosing a timed break.
Check whether exclusion covers the whole account
A product restriction and full self-exclusion have different effects. Stake publishes both. Choose by the access you need blocked; a restricted product does not establish protection across the entire account.
Stake: full self-exclusion
- Scope
- The entire account. Once the exclusion is applied and takes effect, further account activity is blocked.
- Duration
- Indefinite. The minimum period is six months from the application date.
- What six months means
- Only after that minimum can the account be considered for a formal return-to-play review. It does not reopen automatically, and review does not guarantee reactivation.
For the published application, open Stake Smart > Self Exclusion, select Request Self Exclusion and confirm. This is a different request from Break In Play.
Stake: product exclusion
- Scope
- Casino or Sportsbook. The rest of the account stays active, including deposits. Poker is outside this tool. It is unsuitable as a substitute for blocking the entire account.
- Duration and start
- 24 hours, 7 days, 30 days, 90 days or indefinite. Stake says the product restriction applies immediately.
- Fixed and indefinite periods
- Fixed periods cannot be reversed before they expire. Indefinite product exclusions and older, longer selections have separate manual-review conditions; they are different from full-account exclusion.
The published route is Responsible Gambling > Self Exclusion > Request Product Exclusion. Choose the product and duration, then select Continue.
An exclusion is a protection to maintain. Do not open another account or switch products to get around it. Contact a support service if you feel an urge to bypass a restriction.
Yeet: request exclusion or a short cool-down
Send a self-exclusion request
Yeet's help page directs existing users to the account's Responsible Gambling section to select an exclusion duration. That selection notifies its self-exclusion team. The published alternative is selfexclusion@yeet.com.
Yeet describes exclusion as preventing login, marketing and deposits during the selected period. It does not publish a list of durations or an instant-activation time in this help entry. Look for confirmation that the requested restriction is active.
The 24-hour option has a narrower description
Yeet also lists a 24-hour cool-down. Its help entry does not explain the activation delay or how access resumes afterwards, so those mechanics should not be assumed to match Stake's timed break.
Ask for support while you put a restriction in place
Account tools and a conversation with a support service can be used together. The examples describe the named casinos' published procedures; they do not mean a restriction has already been activated on your account. If a setting differs or a request is pending, use that casino's own help channel to resolve the account action.
You can seek help about someone else's gambling
Gambling Therapy supports affected friends and family as well as people concerned about their own gambling. In Poland, KCPU's help listing provides the behavioural-addictions phone line and a facility map. In the UK, GamCare can discuss support and the scope of its money guidance.
Talk to Gambling Therapy Choose Poland or UK support
Casinosss cannot apply or change a casino's account controls. Use the account's protection options and a help service suited to your location.
