The process of playing in online casino for real money requires responsible approach from both operators and users. Despite the safeguard of funds on the game balance on behalf of the online casinos owners, there are situations in
practice when missing of money from your game balance happens. There can be several reasons why the casino account loses money, and the responsible party in the current situation will be determined according to the arguments provided by the player at the moment of his complaint consideration.
REASONS FOR FUNDS MISSING FROM THE CASINO ACCOUNT
In order to evaluate the result of the appeal preliminarily, we will give below a
brief description of the most popular situations leading to funds missing and
separate them according to the areas of responsibility: the client responsibility
and the online club sites responsibility.
THE PLAYERS RESPONSIBILITY
In order to ensure security of personal funds on online casinos balance, the player should be attentive to the storage of confidential information, for example, login and password. Insufficient attention to this aspect can lead to irreversible consequences when the fraudster will take hold of your money.
In return, the online casino makes every effort to avoid such situations:
- The policy of withdrawing winnings exclusively to the payment system from which the deposit was made.
- Thorough inspection of identity (verification).
Much fewer cases of funds missing happen due to inexperienced users who
regard bonus funds as real ones. As is well known, bonuses have limited period of validity, and after it money is written off automatically from the balance sheet, so the user can take it as a reason for complaint, which will be rejected for objective reasons.
THE CASINO LIABILITY
Online casinos often become the target of cyberattacks of hackers who gain access to personal accounts of the clients, which can eventually result in funds missing. The sites administrations prefer not to disclose such cases, referring to technical
problems and so on.
The fact can be left out by the players as owners of online casinos pay compensations without notification of problems. If the users are charged with the responsibility for money missing, this will serve as an indisputable argument for filing a complaint. Much more serious seem the cases when the online club cannot explain the reasons for funds missing. Here the players don’t need to convince our experts that they are right, as such an approach to disputed issues is a direct proof of deception on the part of the operator.